Frequently asked questions

Yes. The SabioCast player works on every modern device and browser, showing captions and audio languages via dropdown menus on iOS and Android. We transcode server-side into multiple resolutions and the player automatically chooses the best one for the viewer's device and bandwidth.

We deliver through a global CDN, so viewers everywhere receive the stream from a nearby edge server. Viewership is almost unlimited; we ask for advance notice for audiences over 100,000 simultaneous viewers.

Global CDNs provide geographically close servers (such as Hong Kong) that enable HD streaming to mainland viewers. Reception is generally good based on customer testing, though the Great Firewall means it can never be fully guaranteed.

No. Any encoder that supports RTMP or SRT works — OBS, Wirecast, in-browser studios such as StreamYard and Restream, and platforms such as vMix, Zoom, MS Teams and WebEx.

Using the HLS protocol, typical latency is 18–30 seconds, potentially reaching about two minutes on some iOS devices. Speech-to-text captions add roughly one minute for accuracy and readability.

Yes. RTMP simulcasting is supported for all stream types. Multilingual broadcasts can simulcast with a language of choice.

Data resides in separate ISO 27001-compliant data centres within the EU. Systems have 24/7 monitoring with automated threat alerts, and encryption is used for data in transit and at rest. We do not share data with third parties and are fully GDPR compliant.

Closed caption languages are unlimited. Audio languages are also unlimited with Remote Simultaneous Interpretation; multilingual broadcasts are limited by your encoder's capacity.

99+% for speech-to-text in commonly used languages, 99.9+% for AI translation given an accurate source, and up to 100% with real-time human correction.

Yes. The platform is designed as self-service and needs no specialised training for interpreters and captioners.

Yes. Customised managed services are available, including event management, sourcing vetted professionals and monitoring the stream.

Yes. Event participants can listen to real-time translations with no latency via a video or audio-only player, offered as an optional feature.

Yes. Cloud recordings are made and downloadable. Multilingual streams include all audio tracks in the MP4 file, and closed captions are downloadable separately as WebVTT files.

Yes. Convert the server-side recording to Video on-Demand, or upload a single-language video and add languages and captions afterwards, then embed the player.

Real-time viewer counts and geography during the stream, plus detailed post-event insight into viewer behaviour, watch time and re-watching.

Each plan contains a set amount of resources — data traffic, live and VoD processing hours, and optionally AI hours. If these don't suffice, overuse is charged when your plan ends. You can add resources up front to avoid overuse.

Yes. All resources expire at the end of your plan's period. Unused data traffic is not refunded, so make a cautious estimate.

Only on an annual plan. Monthly plans are topped up by paying overuse at the end.

No. As a general rule we never stop your live stream, regardless of the amount of overuse.

Yes. The more resources you add to your plan, the lower the unit price.

AI hours are consumed when captions or audio are generated by speech-to-text, text-to-text translation or text-to-speech. Usage is counted per set of 8 AI languages per broadcast hour, including preview and paused time.